FAQ

Can guests purchase bottles at the festival? 

The Wine and Cheese Place will be on site during the festival taking orders that can be picked up the following week at any of their locations once they confirm the items are in. Guests will be able to order online with a special QR code and discount code for the even

Wristband and Shipping FAQ:

  • Tickets purchased prior to Sept 28th = Wristbands will be shipped to your home address to arrive the week of the St. Louis Bourbon Festival. Follow instructions on how to register the wristbands.
  • Tickets Purchased on Sept 28th or later = Guests will bring their electronic email ticket to Will Call at the Main Check In to pick up their wristbands. Will Call tables open at 2pm on October 18th. Check In and Will Call are located at 1817 Cherokee St. St. Louis, MO

Do I have to sign for my package?

Nope!

Can I still change my shipping address?

Unfortunately, once packages have shipped, there's no way to update your shipping address.

I've tracked my package and I'm concerned it won't be delivered. What should I do?

If you're concerned about the delivery of your wristband, please contact the courier by clicking the tracking link above for more details and to discuss delivery options or concerns.

If you think your package has been lost, please check the tracking link. If your package is marked as "delivered" but you never received it, you should report it as lost and request a replacement. Shipping fees are nonrefundable.

I received my wristbands, but I lost them/damaged them. How do I get new ones?

Do not put your wristband on until the day of the event. If you need a replacement wristband, please email admins@stlbourbonsociety.com. Replacement fees apply.

I think I received the wrong wristbands. What do I do?

If you think you received the wrong wristband(s) please contact St. Louis Bourbon Festival customer service at admins@stlbourbonsociety.com to report the issue using the 8-digit code on the wristband(s) that were received.

Where is the check in area? 

Check In Tent will be at 1817 Cherokee Street in front of Lemp Grand Hall.

Where is parking available? 

Limited parking available along side streets, please consider using Uber, Lyft or other ride services. Ride services can drop off at 1817 Cherokee Street in front of Bluewood Brewery. Dedicated parking spots can be purchased as a separate add on ticket at check out. Pre-purchased parking lot is located at 3500 Lemp Ave next to the event venue.

Is there a designated driver ticket? 

 Yes, and it will be strictly enforced. DD tickets get event access, event entertainment and free water, soda and coffee from Lemp Mansion bar. DD tickets are excluded from VIP Lounges.

Is there Festival Merchandise Available? 

 Limited Edition St Louis Bourbon Festival T Shirts, Sweatshirts, Hats are available for pre-purchase at checkout. Quantities are limited, order yours now before they are gone. Pickup October 18th at the SLBS Merchandise tent during the event. Limited Festival Merch will be available on site while supplies last.

What happens if it rains? 

 This is a rain or shine event, no exchanges or refunds. There are a few covered areas in case of rain, but guests should be prepared with proper clothing and umbrellas if the weather turns wet or cold.

What items can I bring?

The following items are ALLOWED:

  • Small purses
  • Cameras
  • Empty, reusable water bottles and hydration packs, plastic or aluminum water bottles
  • Sunscreen in non-aerosol containers
  • Personal-sized hand sanitizer

The following items are PROHIBITED:

  • Coolers of any kind
  • Glass containers of any kind
  • Backpacks, large purses
  • Drones or any other remote flying devices
  • Chairs of any kind, including lawn chairs, beach chairs, hammocks, inflatable loungers, etc.
  • Illegal and illicit substances of any kind
  • Outside food or beverage, including alcohol, of any kind
  • Pets (Service Dogs are allowed)
  • Skateboards, scooters, bicycles, wagons, carts, strollers or any personal motorized vehicles
  • Tents, canopies, or shade structures of any kind
  • Unauthorized or unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
  • Weapons or explosives of any kind, including fireworks